Terms of Service
1. Contractual relationship
The reservation of rooms and areas as well as the agreement of other deliveries and services become binding for both parties with the confirmation by the hotel or, if this is no longer possible due to time constraints, with the provision. The reservation of rooms, showcases or areas establishes a tenancy. Subletting or re-letting as well as the use of hotel rooms for other residential purposes require the prior written consent of the hotel. If the reservation is made by a third party, this also becomes a contractual partner, regardless of an effective authorization by the guest, and is liable for all liabilities resulting from this contract alongside the guest as joint debtor.
2. Arrival and departure
Booked rooms are available to the guest until 11:00 a.m. on the day of departure and from 3:00 p.m. on the day of arrival. The room to be allocated to the guest is determined by the hotel on the day of arrival. Unless a later arrival time has been expressly agreed, the hotel has the right to allocate booked rooms to someone else after 6:00 p.m. without the guest being able to derive any claims for compensation from this. In this respect, the hotel has a right of withdrawal. If the guest intends to leave after 11:00 a.m., he or she is asked to inform reception of this by 9:00 p.m. on the day before departure at the latest. If you leave by 4:00 p.m., you have to pay half the room price, after 4:00 p.m. you have to pay the full room price.
The prices are determined according to the price list valid in the period of performance. Insofar as statutory value-added tax is incurred, it is included in the price. An increase in VAT after the conclusion of the contract is at the expense of the guest. If a fixed price has been agreed and there are more than four months between the conclusion of the contract and the provision of the service, the hotel reserves the right to make an appropriate price change.
4. Terms of Payment
All invoices from the hotel based on this contract are due for payment without deduction within 15 days of the invoice date. In any case, the hotel can demand an advance payment of a reasonable amount from the guest. If the aforementioned payment period is exceeded, the guest is in default without the need for a reminder. From the moment of default, the hotel is entitled to demand default interest of 4% above the respective base interest rate in accordance with Section 247 of the German Civil Code. The assertion of a higher damage caused by delay remains unaffected by this. A reminder fee of €10.00 can be demanded in each individual case for reminders that are sent after the default has occurred.
5. Withdrawal and Cancellation
In the event of force majeure or other impediments for which the hotel is not responsible, in particular those beyond the hotel’s sphere of influence, the hotel reserves the right to withdraw from the contract without the guest being entitled to any claims for compensation. If the guest does not use the ordered room without notifying us in good time, he remains obliged to pay the agreed total price for the first day of travel including the first night, regardless of the reason for the hindrance. Unless otherwise stated in the cancellation description of the booked rate, the following cancellation conditions apply
Overnight stays with breakfast:
Cancellation up to 6 days before arrival – free of charge
Cancellation up to 4 days before arrival – 60%
Cancellation up to 2 days before arrival – 80%
Overnight stays with additional services (arrangements):
Cancellation up to 7 days before arrival – free of charge
Cancellation up to 6 days before arrival or early departure – 80% of the agreed price
Definitive group bookings (from 15 people)
Cancellation up to 8 weeks before arrival – free of charge
Cancellation up to 55 days before arrival or early departure – 80% of the agreed price
If the reservation covers more than 200 overnight stays, the aforementioned deadlines are extended by 30 days. In all cases, the guest has the right to prove a lower damage, the hotel reserves the right to prove a higher damage
The hotel strives for the punctual execution of wake-up calls, the timeliness and correctness of message transmissions and the timely delivery of goods of all kinds. Lost property will only be forwarded on request, at the risk and expense of the guest. Otherwise, after a one-month retention period, the items will be handed over to the local lost and found office for a reasonable fee.
If the guest is provided with a parking space in the hotel car park or at another location, even for a fee, a safekeeping contract is concluded. There is no monitoring obligation of the hotel. The hotel is only liable for direct damage to the vehicle that is based on a defect in the parking space that already existed when the parking space was provided, up to a maximum of €12,500 per vehicle including accessories. The damage must be reported to the hotel at the latest when leaving the hotel property. When renting bikes, it is pointed out that they must be returned during daylight. No liability is assumed for the corresponding electrics of the bicycle for night rides.
7. Special Notices for Events
The organizer must procure all official permits that may be necessary for the implementation of the event in good time and at his own expense. He is responsible for complying with this permit and all other public law regulations in connection with the event. Newspaper advertisements and public invitations as well as sales events require the prior written consent of the hotel. The hotel has the right to cancel the event if the publication adversely affects the hotel’s essential interests or the hotel has reasonable grounds to believe that the event will endanger the smooth running of business, the security or the reputation of the hotel or the guests threatens. The organizer is then not entitled to claims for damages. Insofar as the hotel procures technical or other equipment from third parties for the organiser, it acts in the name and for the account of the organiser. The organizer is liable for the careful treatment and proper return of this facility and indemnifies the hotel from all third-party claims arising from the provision of this facility. The organizer may only bring food and drinks with him after the hotel has given his prior written consent. A service fee will then be charged.
– free of charge up to 22 days before the event if the hotel can rent it to someone else
– Full group price up to 15 days before the event, unless the hotel can rent it to someone else
– Full group price up to 8 days before the event plus compensation of 10% of the lost sales (in case of doubt, minimum menu price, banquet x number of registered people)
– less than 8 days before registration full group price plus compensation of 20% of the lost turnover (in case of doubt minimum menu price, banquet x number of registered persons)
The organizer reserves the right to prove that the damage was less, and the hotel to prove that the damage was greater. Unless otherwise agreed, the hotel can invoice events that continue beyond midnight on the basis of individual proof. Special services that become useless as a result of the cancellation must also be remunerated. The organizer is responsible for losses or damage caused by himself, his employees, other assistants and the event participants. The organizer is responsible for taking out appropriate insurance. The hotel may request proof of such insurance. In order to prevent damage, the attachment of decorative material or other items is only permitted with the written consent of the hotel. If the rights of third parties (copyrights, etc.) are affected during events, the organizer is obliged to obtain the appropriate permits at his own expense before the event is held and to pay any fees incurred (GEMA fees, etc.) directly. Should claims for damages be asserted against the hotel, the event organizer shall indemnify the hotel against the claim holders.
8. Notice according to § 36 Consumer Dispute Settlement Act (VSBG)
The seller/contractor will not participate in a dispute settlement procedure before a consumer arbitration board within the meaning of the VSBG and is not obliged to do so.
An ineffective general terms and conditions will be replaced by the parties immediately by an effective one, which comes closest to the ineffective provision in terms of its legal and economic content. Deviating or ancillary agreements must be in writing. This also applies to the cancellation of this written form requirement. Verbal collateral agreements do not exist. The place of performance is the hotel’s headquarters. In commercial transactions, the place of jurisdiction is the hotel’s registered office. It is only the law of the Federal Republic of Germany.